• Develop and enhance ServiceNow applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices. • Build and maintain ServiceNow Portal components (Angular/Seismic) where applicable. • Create scalable, maintainable technical solutions to solve complex business problems. • Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications. • Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations. • Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long-term solutions. • Maintain detailed documentation of configurations, development work, and system behaviors. • Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions. • Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.