• Contact healthcare provider offices by phone to validate and capture accurate directory information in HSAG’s database. • Verify and record accurate contact details, including office phone numbers, addresses, and email addresses. • Confirm and document healthcare providers' specialty areas, qualifications, and credentials. • Validate information on accepted insurance plans, Medicaid participation, and any specific project requirements. • Update provider profiles with accurate and current information in HSAG’s database. • Address any questions or concerns raised by healthcare providers regarding the directory validation process. • Maintain strict confidentiality and adhere to privacy regulations while handling sensitive provider information. • Collaborate with internal teams to resolve any discrepancies or inconsistencies identified during the validation process. • Follow established protocols and guidelines to ensure the accuracy and completeness of directory data. • Provide regular progress reports to management, highlighting any challenges or trends observed during the validation calls. • Represent HSAG in a professional manner at all times.