• Own retention, satisfaction, and expansion of Home Care agency partners across independent, corporate, and franchise relationships • Develop and execute strategies to deepen partnerships and expand share of wallet with existing agencies • Partner with Home Care Sales to ensure strong agency acquisition handoff and closed-loop feedback between acquisition and post-sale teams • Partner with Home Care Operations on the right onboarding strategy for new agency customers, associated KPIs, reporting and customer support needs to ensure new customers are set up for success • Establish performance targets, operating metrics, and accountability frameworks to drive growth and productivity across teams • Lead forecasting, planning, and budgeting in partnership with Finance and HR • Design and oversee compensation structures aligned to retention, expansion, and performance outcomes • Build, develop, and retain high-performing teams through hiring, training, coaching, and succession planning • Drive cross-functional initiatives to implement new systems, processes, programs, and pilot tests to improve agency experience and operational efficiency • Partner with Product, Technology, and Development teams to advance customer success tools and capabilities • Collaborate with Sales Training to shape training content and execution for customer-facing teams and people leaders • Represent A Place for Mom at industry and account conferences; build senior-level relationships across franchise and enterprise partners