• Responsible for day-to-day management of the Vesta 911 call handling customer services contracts and relationships. • Ensure contractual obligations are met and drive appropriate resources to solve complex issues. • Collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams throughout customer engagement. • Accountable for the execution of service agreements, deployment of field resources, and escalation management. • Deliver consistent service levels and manage customer escalations effectively.