• Provide remote and onsite IT support to Consumers Energy locations across Michigan • Deliver support primarily within an assigned home region, with flexibility to support other regions as needed • Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment • Respond to incidents, service requests, and outages, including after-hours support as required • Support enterprise voice and unified communications platforms, including: Cisco Call Manager and associated applications, Avaya systems, Microsoft Teams Voice • Assist with deployment, troubleshooting, and maintenance of IP and analog telephony devices, Paging systems, horns, and headsets • Validate connectivity using cable testing and network reachability checks • Provide basic troubleshooting and hardware support for conference rooms and AV technologies • Support Asset Refresh Programs, including staging and deployment of Wireless access points, Network switches, Audio-visual equipment, Corporate security hardware • Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting