• Own overall project coordination from order intake through installation and billing activation. • Track milestones, manage timelines, and ensure on-time service delivery. • Coordinate vendor meetings for project kick-offs and take-offs. • Attend weekly customer calls and provide implementation updates. • Coordinate WebEx/MS Teams spaces needed for installs when required. • Trigger billing upon successful installation completion. • Demonstrate technical competence in VoIP services and network solutions. • Manage porting of client existing phone numbers. • Build and configure phones in BroadSoft / Control Hub. • Coordinate installation scheduling with field technicians. • Order and track circuits (DIA / Bandwidth Aggregation). • Order hardware, licenses, and required service components. • Ship equipment to customer sites and validate receipt. • Act as first-level customer support during implementations. • Provide both pre-sales and post-sales implementation support. • Maintain clear communication between clients and internal teams.