• Provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support. • Responsible for executing a project plan and guiding project pilot acceptance, and then giving oversight through deployment. • Providing guidance, coaching and mentoring for other Project Managers and members of the Implementation team. • Overseeing direct reports IE: Project Managers. • Manage day to day operational aspects for multiple unit Hospitality deployments. • Work with our Product and Development teams to ensure customer requirements are delivered in time as part of the project plan. • Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project. • Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology. • Keep projects in scope, and help maintaining timelines. • Coordinate activities of multiple Product and/or IT service vendors. • Work with Procurement on coordinating equipment shipping and arriving to site on time. • Conduct project meetings with team lead and Implementation. • Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians. • Create and deliver client communications for dispatched work daily. • Ensure that projects are clearly documented. • Analyze and understand client’s information and processes to implement proper software and hardware requirements. • Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation. • Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution. • Performs any work-related duties or special projects as assigned by management. • Provides regular status reports to management. • Contribute to process enhancements/changes/developments.