With Applause, your employees will act like owners and help you win more lifelong customers.
Customer Success Manager
Location
United States
Posted
25 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- 5+ years of prior Client Success experience (CSM, Implementations, etc.) in SaaS
- Extremely organized
- History of following through on commitments
- Strong data-analysis skills and problem-solving skills
- Strong work ethic with results-oriented focus
- Very effective in a remote work environment
- Good balance of customer empathy, relationship building, and sales ability
- Strong oral and written communication skills
Benefits
- 100% remote w/ no office mandate
- Unlimited PTO
- 22 official company holidays
- Health care
- Life insurance
- Stock options
- Amazing colleagues
- Energetic culture that is positive and celebrates together
- Inspiring mission & software product
- Ability to grow your career by being early in a fast-growing tech startup
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Manager, Mid-Market
MagicSchool AIBuilding the future of teaching and learning with AI. The fastest growing technology platform for schools ever.
Customer Success Manager improving product adoption among mid-level schools and districts
Customer Success Manager
ApplauseWith Applause, your employees will act like owners and help you win more lifelong customers.
Purpose: The purpose of this role is to manage a group of large customers and to secure 120%+ NRR from them each year. The CSM will accomplish this by ensuring their customers get amazing results from our software, use more of our software each year, a...
Customer Experience Manager, Post-Issue
BestowBuilding cutting-edge technology and data solutions for life insurance and annuities.
Manage day-to-day contact center operations for post-issue life insurance policy administration: supervise agents, track KPIs/SLAs, optimize processes, ensure quality and compliance, resolve customer issues, and collaborate cross-functionally to meet partner requirements and improve customer satisfaction.
Client Success Strategist building relationships for Reunion Marketing
