• Design, develop, and implement solutions using Salesforce Service Cloud and Sales Cloud. • Configure and customize Salesforce applications to meet evolving business requirements. • Build custom functionality using Apex, Visualforce, Lightning Web Components (LWC), and Aura components. • Create interactive and personalized learning environments within Salesforce Communities to effectively engage partners. • Develop LWC-based components within Experience Cloud (Communities) to enable course search functionality with dynamic filtering and registration capabilities. • Implement export functionality allowing course registrations to be downloaded in PDF or other required formats. • Integrate and display data from multiple external APIs within custom LWC components, including Catalogue Management tools. • Develop and maintain custom objects, workflows, flows, validation rules, and automation processes. • Integrate Salesforce with external systems using REST/SOAP APIs and web services. • Provide ongoing production support, enhancements, and troubleshooting. • Conduct code reviews and support performance tuning and optimization. • Collaborate with business, sales, and service teams to gather requirements and translate them into scalable technical solutions. • Manage deployments using change sets or CI/CD tools while adhering to development best practices. • Support Service Cloud functionality including case management, entitlements, knowledge base, omni-channel, and automation. • Support Sales Cloud features such as lead management, opportunity management, forecasting, and reporting. • Maintain documentation and ensure high-quality, maintainable deliverables.