Software that Powers the Service Economy

Junior Product Manager – Security & Alarm

Security EngineerSecurity EngineerFull TimeRemoteTeam 1,001-5,000Since 2016H1B SponsorCompany Site LinkedIn

Location

United States

Posted

24 days ago

Salary

$85K - $95K / year

Bachelor Degree3 yrs expEnglishAzureERP

Job Description

• Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development • Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests • Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases • Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready • Help prepare discovery materials and documentation for new features or customer needs • Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes • Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins • Follow up with stakeholders to resolve outstanding questions or missing information for development work • Contribute to internal product documentation and knowledge base articles

Job Requirements

3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment
Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on
Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked
Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order
Familiarity with Agile software development processes, user stories, and backlog refinement
A strong interest in growing your career in product management
Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar
Experience working with cross-functional teams and facilitating meetings is a plus
Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus

Benefits

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program