• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Construct workflow charts and diagrams; studying system capabilities; writing specifications. • Improve systems by studying current practices; designing modifications. • Recommend controls by identifying problems; writing improved procedures. • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget. • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. • Maintain user confidence and protect operations by keeping information confidential. • Prepare technical reports by collecting, analyzing and summarizing information and trends.