• Manage and oversee the development and performance of the Client Operations administrative team and ensure appropriate staffing level is in place to provide exceptional client service. • Champion firm initiatives and process improvements to enhance consistency and improve efficiencies. • Partner closely with Client Operations and firm leadership to understand business needs and client expectations. • Proactively communicate to ensure that best practices are shared and administer firm policies and procedures. • Participate in the onboarding and training of new administrative personnel answering questions and assigning resources. • Partner with other departments to drive consensus and secure resources for projects and initiatives. • Work with operations and finance teams firmwide to analyze activities, operating costs, and forecast data to evaluate and determine progress toward business trends, goals and objectives. • Develop and execute against plans, budgets and timelines in close collaboration with leadership and other departments. • Other duties and special projects as assigned.