• Directly supporting weekly employee benefits enrollment, termination and change processing activity for assigned clients • Servicing escalated employee and direct HR telephone and email benefits inquiries • Providing annual open enrollment support to assigned clients and the Benefits Team in general, including periodic onsite representation at client meetings and benefit fairs • Interfacing with clients, insurers and other third parties to resolve employee benefit issues • Managing the completion of scheduled client deliverables on a consistent and timely basis • Maintaining current, working knowledge of all assigned client benefits eligibility rules • Participating in periodic client servicing reviews at designated client location or via web/teleconference