• Manage a caseload of up to 50 clients, ensuring timely and accurate delivery of services. • Coordinate with internal and external resources to meet client needs and expectations. • Maintain regular communication with clients to provide updates, gather necessary information, and address any concerns or inquiries. • Demonstrate a high level of attention to detail when reviewing and analyzing large volumes of source documents to identify relevant information. • Proactively manage client expectations and provide exceptional customer service throughout the case management process. • Take initiative and be a self-starter, capable of working independently and efficiently. • Exhibit strong written and verbal communication skills, with the ability to convey complex information clearly and effectively.