• Drive initiatives focused on operational excellence and growth within DEXIS commercial organization. • Manage projects intended to deliver continuous improvement to drive operational excellence. • Manage and prioritize training courses to strengthen service partners. • Develop new strategies and programs to drive commercialization of DEXIS Service revenue. • Provide leadership and direction for Field Operation leaders. • Coach leaders that are responsible for day-to-day support operations within the commercial team. • Proactively track, manage, and escalate critical customer issues to resolution. • Ensure support quality and customer satisfaction by monitoring customer interactions. • Track and provide Executive and Commercial Leadership with detailed information on Key Performance Indicators (KPIs) of customer care and service performance. • Implement policies and procedures to ensure world-class service to customers.