Staff Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 1-10Since 2001H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

Not specified

Seniority

Lead

Bachelor DegreeEnglish

Job Description

• Coordinate onboarding of new consultants including assessing any potential gaps and opportunities for training and support. • Provide support and direction to Coding Audit Consultants about project requirements. • Communicate to consultants about changes in client assignment, reductions in work, instructions about what to do in the case of work shortages, etc. • Manage staff utilization by collaborating with client success managers and scheduling resource coordinator about staffing needs for clients and work to ensure project staffing needs are met, with minimal downtime. • Monitor the productivity, quality, and performance levels with the Coding Audit Consultants to ensure high quality deliverables and project timelines are met. • Track the performance metrics (quality, productivity, etc.) for the team and identify coaching opportunities to grow the skills of the team and elevate the overall metrics and excellence of all. • Collaborate with the Quality Management (QM) Team to ensure quality expectations are achieved and opportunities for development of Consultants are identified. • Serve as QM auditor for Audit Consultants as requested or as identified in specific circumstances. • Manage consultant schedules including approving timesheets, PTO requests, LOA, etc. • Actively engage with Recruiters to identify and participate on the interview team to identify potential and hire candidates. • Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador. • Collaborate with the Client Success Managers and QM Team to provide feedback about performance against expectations.

Job Requirements

  • Bachelor's degree preferred
  • Active credential from AHIMA or AAPC
  • Exceptional communication skills including the ability to collaborate effectively with the Client Success and QM COE teams.
  • Proven expertise in staff management associated with accountability and staff growth
  • Strong industry knowledge and demonstrated subject matter expertise in coding, compliance and other mid-revenue cycle operations.
  • Entrepreneurial and motivated by opportunity to drive growth of the business and team.
  • Strong desire to continuously improve and to influence others through passion to be the best.
  • Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
  • Ability to adapt to and drive change.
  • Model and reinforce UASI values.

Benefits

  • UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals.
  • We offer a competitive pay and excellent benefit package.

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