Affordable Housing Trust for Columbus and Franklin County
Preserving, Creating & Facilitating
Staff Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 1-10Since 2001H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
43 days ago
Salary
Not specified
Seniority
Lead
Bachelor DegreeEnglish
Job Description
• Coordinate onboarding of new consultants including assessing any potential gaps and opportunities for training and support.
• Provide support and direction to Coding Audit Consultants about project requirements.
• Communicate to consultants about changes in client assignment, reductions in work, instructions about what to do in the case of work shortages, etc.
• Manage staff utilization by collaborating with client success managers and scheduling resource coordinator about staffing needs for clients and work to ensure project staffing needs are met, with minimal downtime.
• Monitor the productivity, quality, and performance levels with the Coding Audit Consultants to ensure high quality deliverables and project timelines are met.
• Track the performance metrics (quality, productivity, etc.) for the team and identify coaching opportunities to grow the skills of the team and elevate the overall metrics and excellence of all.
• Collaborate with the Quality Management (QM) Team to ensure quality expectations are achieved and opportunities for development of Consultants are identified.
• Serve as QM auditor for Audit Consultants as requested or as identified in specific circumstances.
• Manage consultant schedules including approving timesheets, PTO requests, LOA, etc.
• Actively engage with Recruiters to identify and participate on the interview team to identify potential and hire candidates.
• Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.
• Collaborate with the Client Success Managers and QM Team to provide feedback about performance against expectations.
Job Requirements
- Bachelor's degree preferred
- Active credential from AHIMA or AAPC
- Exceptional communication skills including the ability to collaborate effectively with the Client Success and QM COE teams.
- Proven expertise in staff management associated with accountability and staff growth
- Strong industry knowledge and demonstrated subject matter expertise in coding, compliance and other mid-revenue cycle operations.
- Entrepreneurial and motivated by opportunity to drive growth of the business and team.
- Strong desire to continuously improve and to influence others through passion to be the best.
- Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
- Ability to adapt to and drive change.
- Model and reinforce UASI values.
Benefits
- UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals.
- We offer a competitive pay and excellent benefit package.
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