Hi! We're Forerunner. We believe that climate adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. About the role As a Deployment Specialist, you will own the end-to-end deployment experience for our customers — from discovery to go-live — ensuring the outcome aligns with business impact. You’ll act at the intersection of strategy, project management, and operational delivery, collaborating with customers, internal teams, and technical resources to make deployments high-quality, repeatable, and outcome-driven. What you'll do Customer Discovery & Planning Lead structured workshops with customers to uncover business objectives, operational constraints, and success metrics. Translate findings into a clear deployment roadmap and set of deliverables. Define project scope, milestones, dependencies, and governance. Project Leadership Serve as the primary point of contact for the customer during deployment. Coordinate across cross-functional teams (Implementation Specialist, Forward Deployed Engineer, Customer Success Manager, internal stakeholders) to ensure alignment and momentum. Proactively identify risks, manage dependencies, and escalate when necessary. Provide regular status updates to both the customer and internal leadership. Solution Design & Oversight Partner with the Implementation Specialist to ensure system configurations align with business goals. Work with the Forward Deployed Engineer to scope integrations and customizations. Ensure that deployment deliverables map back to the business requirements and success criteria.