• Maintain a thorough knowledge of TypingClub and other edclub products. • Provide excellent customer service by answering customer questions over email, tickets, and phone. • Provide a professional and pleasant ordering experience for customers. • Provide support to customers by resolving problems with regard to the product, billing, or taking orders. • Coordinate efforts with other teams and teammates to resolve issues quickly. • Perform root cause analysis for each issue, escalating as necessary. • Document and track issues in the software. • Provide training and documentation for trending issues. • Assist in improving the quality of the software by examining new features and providing feedback. • Update our support help forum with relevant and repeated support topics. • Help with logistics and setup of trade shows. • Attend to high-value customers that are assigned to you.