• Verify patient insurance eligibility for 15–20 patients per week • Submit and track prior authorization requests (10–15 per week) • Update patient and insurance information accurately in the EMR • Liaise with insurance providers to clarify coverage and authorization details • Track pending authorizations and ensure timely follow-ups • Follow up with insurance companies on unpaid or denied claims (approx. 10 per week) • Investigate claim issues by navigating insurance phone systems and portals • Document outcomes and next steps clearly in the EMR • Support the clinic in resolving outstanding A/R efficiently • Review the EMR dashboard daily and proactively work through outstanding tasks • Send outreach messages to 5–10 potential job candidates per week • Communicate progress and updates regularly with the Office Manager via email • Follow existing workflows and guides before escalating questions