• Provide subject matter expertise on broadening the financial and clinical research solutions and supporting processes for the Sarah Cannon Research Institute • Engage collaboratively with colleagues and customers to understand user workflows, define requirements, and product design • Work closely with internal and external development teams to ensure new features are implemented that address identified customer needs • Assist other analysts and technical team members to ensure successful delivery of product initiatives • Help lead enhancement efforts focused on the Financial and Clinical Research aspects of the business • Collaborate with business owners to determine technology needs and translate those needs into system requirements and design specifications • Work with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation • Assist in the creation of standardized programmatic reports for the enterprise • Identify opportunities to streamline operations and enhance service delivery • Provide tier 2 customer support to end users • Take ownership of responsibilities, working individually or with teams to accomplish goals • Work with all departments throughout the product delivery cycle to ensure project dates are met and timely completion of Product Analyst deliverables • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Values Statement”.