• Deliver high-touch, white-glove support to Amplify Strategic Accounts customers. • Provide technical support to specific Amplify customers via incoming calls, emails, and chat sessions across multiple platforms and systems. • Partner closely with the Strategic Technical Onboarding team. • Create and track support tickets for each issue with high-level detail, log all contacts, properly categorize issues, and follow up appropriately. • Manage a high volume of support tickets while maintaining quality and responsiveness. • Research solutions to customer questions and problems using the Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues. • Collaborate with teammates and other departments when working towards issue resolution. • Demonstrate expertise with Amplify’s suite of products and systems. • Provide actionable insights to improve the strategic customer support experience. • Develop and manage key relationships with strategic customers.