• Serve as the technical lead and subject matter expert for the ServiceNow platform • Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance • Identify system deficiencies, recommend solutions, and drive platform optimization initiatives • Design, configure, and customize ServiceNow applications • Build and maintain integrations with external systems • Create and maintain ServiceNow Service Portal pages • Manage the promotion of code and configuration changes across development, test, and production environments • Ensure the integrity, accuracy, and usability of the ServiceNow platform • Stay current on ITSM platform capabilities and emerging technologies • Other tasks related to ITSM as deemed necessary by management