• Audit NOA letters for compliance with AHCCCS (Arizona Health Care Cost Containment System), CMS (Centers for Medicare & Medicaid Services), and other regulatory standards. • Ensure letters are easy to understand, free of spelling/grammar errors, and clinically accurate. • Review and validate clinical definitions and terminology used in letters. • Audit requests across multiple service types: pharmacy, medical, dental, and behavioral health. • Provide feedback to letter writers and team leads to support quality improvement. • Track audit results and identify trends or recurring issues. • Collaborate with QA (quality assurance) and Training teams to refine audit tools and update training materials. • Participate in calibration sessions to ensure consistency in audit standards. • Stay current with changes in clinical guidelines and regulatory requirements. • Assist in completing NOA letters and faxes when needed due to volume. • Help translate complex medical language into member-friendly terms.