• Engage in Outbound recovery calls, to Healthcare Carriers and Providers regarding improperly paid claims • Decision Support- Ability to accurately review supporting documentation provided to Performant, by Providers/Carriers to determine accuracy of finding or overpayment allegation, for Complex appeals and disputes • Maintain current knowledge in Medicare and Medicaid practices and regulatory issues that may affect clients • Leverage knowledge and expertise to research Overpayments and provide information that will lead to successful resolution and payment • Educate Healthcare providers/carriers on their obligation to pay • Analyze and understand written communication from insurance companies • Support internal groups or functions with billing and collections work • Leverages existing excel skills to create Provider centric reporting on demand • Efficiently work through assigned inventories to meet productivity metrics • Update company systems with accurate information as applicable • Arrives to work on-time and maintain regular attendance • Follows and complies with company and departmental policies