EMC Insurance Companies logo
EMC Insurance Companies

Keeping insurance human

EDI & Process Improvement Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 1911H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$78.7K - $108.8K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Maintains high data quality standards across all projects and initiatives as related to EDI • Leads the process of ensuring all state specific requirements are appropriately tracked and implemented with vendor partner and within claims platform • Performs thorough verification and validation of data entries to ensure accuracy and completeness • Identifies, tracks, and rectifies discrepancies, inconsistencies, and errors in datasets through careful analysis and investigation • Utilizes data management tools to conduct data verification processes efficiently • Documents and reports findings, issues, and resolutions • Maintains daily rejection and error reports to stay informed on the efficiency, timeliness, and accuracy of the claims EDI program • Solves reporting errors or state criticisms and respond to inquiries regarding reporting matters • Stays updated on industry trends, emerging technologies, and best practices related to data verification and quality assurance • Proactively monitors proposed changes from states to their EDI process or order of items to be submitted. Ensures implementation of necessary updates for EMC to remain in compliance • Collaborates with internal leadership and IT to monitor timely implementation of required system changes/upgrades, and vendor partners to facilitate data collection, resolve data-related queries and ensure effective use of vendors, communicating updates throughout the process • Monitors reporting activity and assists in ensuring the timely completion of action items • Monitors states where vendor support is not possible based on state requirements • Serves as the primary contact between EMC and vendor as audits occur. Recommends best practices to ensure alignment with state requirements as identified • Researches and tracks untimely filings resulting in penalties in multiple jurisdictions • Identifies opportunities for process improvement to enhance the efficiency and effectiveness of the EDI workflow • Ensures compliance with data reporting requirements set by regulatory agencies, ensures adherence to specific data instructions and standards, and timely submissions • Collects, organizes, and analyzes data to report to claims team leadership • Researches EDI compliance standards and maintains compliance workflows for all jurisdictions, where applicable • Provides training and support to internal users on processes, protocols, proper utilization/efficiency implementation, and systems • Participates in continuous improvement and efficiency initiatives aimed at optimizing data verification processes and workflows • Maintains relationships with the claims team members and jurisdictional parties to ensure compliance and prompt responses to penalties imposed, where applicable • Partners with Quality Assurance and WC Claims leadership to determine if issues persist and if targeted or large scale training is appropriate • Supports claim goals by leading, assisting and/or owning a process, special projects and assignments as directed by Claims Leadership

Job Requirements

  • Bachelor’s degree, preferably in business, project management or related field, or equivalent relevant experience
  • Five years of experience in claims adjusting, claims special programs, or related experience, including at least three years of experience with state EDI requirements
  • Knowledge of state specific reporting requirements preferred
  • Knowledge in understanding of the EDI Tables and implementation guides at state level
  • Strong knowledge of workers compensation claims processes, claims handling, and workflows
  • Good knowledge of computers
  • Strong investigative and problem-solving abilities
  • Ability to distill and communicate complex issues for technical and non-technical audience
  • Ability to multi-task and prioritize deadlines
  • Strong organizational, written and verbal communication skills
  • Strong attention to detail
  • Strong customer service skills
  • Ability to adhere to high standards of professional conduct and code of ethics

Benefits

  • Outstanding benefits with life, medical, dental, vision and prescription drug coverage
  • Competitive paid time off plan and a full day of volunteer time off annually
  • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
  • Professional development and growth opportunities, including tuition reimbursement
  • Wellness initiatives to improve team member well-being and reduce health insurance costs
  • Flexibility to dress for your day and opportunities for alternative work arrangements

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