Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible.
Program Manager, Issuing Programs (Cash App Card and Square Banking)
Location
California
Posted
26 days ago
Salary
Not specified
Job Description
Job Requirements
- Requirements management and templatization: Build and maintain a centralized requirements management system; create reusable templates and playbooks for obtaining and fulfilling bank requirements (e.g., partner requests, network mandates, collateral/communications submissions, decision logs, approval evidence). Work with internal stakeholders to ensure consistent execution. Continuously refine these tools based on lessons learned and partner feedback.
- Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g., SLA adherence, approval cycle time, audit/exam finding closure rate, incident notification timeliness, partner satisfaction, change request lead time, partnership value delivery, program milestone completion rate, rework/escalation rates). Continuously monitor and report weekly/monthly/quarterly. Use data to identify improvement levers, track progress against program goals, and communicate program health to leadership.
- Program optimization and continuous improvement: Identify systemic issues, failure modes, and inefficiencies in program execution; run pilots; implement workflow/tooling/process changes; measure and scale impact. Drive a culture of continuous improvement across all program workstreams. Standardize best practices and eliminate redundancy.
- Program roadmap and strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company. Identify strategic initiatives that improve operational efficiency, reduce risk, and strengthen the partnership. Manage dependencies, sequencing, and resource allocation across the program.
- Stakeholder and workstream coordination: Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams. Escalate blockers and drive resolution. Serve as the connective tissue that keeps the program moving.
- AI-enabled program efficiencies: Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations, decision-making, and efficiency.
- Executive communication and presence: Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership. Serve as the trusted voice on program health, risks, and direction.
- You Have
- 8+ Years experience in issuing payment cards
- Experience of credit card, prepaid and debit cards
- Proven experience in account management in the fintech ecosystem
- Proven experience working cross functionally with Product, Compliance, Legal, First Line Risk and external partners
- Strong analytical apptitude with the ability to identify trends, diagnose issues, and recommend data-driven solutions
- Experience leading complex, cross-functional projects from initiation to completion
- We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
- We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
- Want to learn more about what we're doing to build a workplace that is fair and square? Check out our
- I+D page .
- While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
- Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
- Zone A:
- $180,000 - $270,000 USD
- Zone B:
- $171,000 - $256,600 USD
- Zone C:
- $162,000 - $243,000 USD
- Zone D:
- $153,000 - $229,600 USD
- Application Guidelines
- Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
- Use of AI in Our Hiring Process
- We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
- Contact us here with hiring practice or data usage questions.
- Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
- Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.
- Square
- makes commerce and financial services accessible to sellers.
- Cash App
- is the easy way to spend, send, and store money.
- Afterpay
- is transforming the way customers manage their spending over time.
- TIDAL
- is a music platform that empowers artists to thrive as entrepreneurs.
- Bitkey
- is a simple self-custody wallet built for bitcoin.
- Proto
- is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
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