Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. Career Level Summary Requires specialized depth and/or breadth of expertise in own job discipline or field Leads others to solve complex problems Works independently, with guidance in only the most complex situations May provide functional leadership to teams or projects Critical Competencies Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key Responsibilities Other Incidental tasks related to the job, as necessary. Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams. Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies. Owns forecasting and account planning on a monthly/quarterly/annual basis. Leads a defined sales process for all Rackspace solutions. Cultivates new business opportunities for new and/or existing accounts. Meets with qualified leads to better understand customer needs and provide proposals. Leads efforts to create proposal for solution to prove value add. Leads the negotiation, closure, and documentation of customer renewals for customers. Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling. Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales. Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals. Knowledge Advanced knowledgeable in professional sales training and sales process Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers Skills Analytical Skills Buying Process Skills Client/Customer Service Data-driven Decision Making Leadership Negotiation Skills New Account Acquisition Skills People Management Public Speaking Presentation Building Quality Assurance Sales Lead Generation Skills Sales Management Sales Operations Management Education High School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement