Solace
Bringing humanity back to health.
QA Manager
Location
United States
Posted
11 days ago
Salary
$85K - $106K / year
English
Job Description
• Lead, mentor, and develop a team of QA Specialists
• Own the QA strategy, framework, and roadmap for your team
• Oversee regular audits across calls, messages, documentation, and other operational workflows
• Ensure consistency, fairness, and accuracy in all evaluations
• Develop and maintain SLAs, quality benchmarks, and performance expectations
• Support the ongoing development and effectiveness of QA Specialists
• Uphold Solace’s brand voice, values, and commitment to exceptional service
• Champion a culture of continuous improvement, accountability, and excellence
Job Requirements
- Experience in quality assurance, clinical operations, healthcare services, or a related field
- A track record of managing CX, QA, or support teams—you’ve hired, coached, and, when needed, managed performance issues
- Familiarity with QA frameworks, performance evaluation, and coaching methodologies
- Proven ability to support processes, systems, and teams in high‑growth environments
- High standards for accuracy, consistency, and operational rigor
- Strong cross‑functional communication skills and the ability to influence without authority
- Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast
Benefits
- Offers Equity
