About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. About the Role We’re seeking a visionary Senior Director of Account Management to lead our team in delivering exceptional value to Private Equity Groups and their portfolio companies. You’ll play a pivotal role in shaping Scorpion’s Home Services Business by driving client-centric strategies, fostering team growth, and building meaningful relationships with key stakeholders. This position is perfect for a leader passionate about inspiring high-performing teams, crafting innovative solutions, and driving measurable results in a dynamic, fast-paced environment. What Your Success Will Look Like Team Leadership & Development You lead and develop a high-performing team through coaching, real-time feedback, and intentional growth opportunities. You foster a culture of trust, accountability, and excellence, while guiding Account Managers through client communications, campaign strategy, escalations, and long-term planning. Industry & Market Expertise You stay deeply connected to the Pest Control industry, bringing forward insights on market trends, competitive dynamics, and evolving client needs to help clients stay ahead. Client Success & Retention You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You lead through escalations as both a strategic partner to clients and a coach to your team, turning challenges into learning opportunities. Strategic Growth & Account Expansion You drive initiatives that strengthen and grow existing client relationships through renewals, upsells, and value expansion—directly contributing to retention and long-term revenue growth. Account Strategy & Portfolio Oversight You oversee a portfolio of high-value accounts, monitoring performance, client satisfaction, and growth opportunities. You lead performance reviews, identify expansion opportunities, and proactively address churn risk through strategic planning. Cross-Functional Collaboration You partner closely with Sales, Marketing, Product, Finance, and Service Delivery teams to ensure consistent messaging, seamless execution, and innovative client solutions. Data-Driven Performance Management You leverage data and KPIs to guide decision-making, measure success, identify improvement opportunities, and celebrate team and client wins. Process Optimization & Operational Excellence You continuously improve workflows, remove roadblocks, and implement best practices to increase efficiency, scalability, and service quality using technology and data insights. Client & Business Risk Management You ensure client portfolios align with regulatory requirements, internal policies, and reporting standards. You proactively identify risks, communicate effectively with stakeholders, and implement solutions to protect client and business outcomes. Who You Are And What You Bring Education Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience. Experience 8+ years of progressive experience in account management or client services within a digital marketing agency or comparable environment 3+ years of experience leading and mentoring teams, with a track record of driving performance and development 2+ years managing private equity portfolios or leading a book of strategic or high-value accounts with end-to-end ownership of revenue growth, client success, and long-term partnership strategy Demonstrated ability to rapidly ramp in new verticals and translate industry nuances into client strategy and results Skills Deep expertise in digital marketing strategy, performance channels, and the tools that power scalable growth Uses complex data to identify opportunities, mitigate risk, and guide high-impact strategic decisions Builds and executes strategic plans that drive revenue, client success, and operational efficiency Leads with inclusion and accountability, creating high-trust environments where teams perform at their best Influences and aligns stakeholders across Sales, Marketing, Product, and Client Success Leverages CRM and client platforms to improve visibility, forecasting, and client outcomes Maintains focus and execution quality in high-growth, fast-changing environments Delivers compelling executive-level presentations that drive clarity, alignment, and action Our Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. A Scorpion Leader will lead by example, and this is what it looks like Leads from the front: Rolls up their sleeves to solve problems; Has an open door; Leads by example Empowers their teams to hit their goals: Clears the path; Provides the right resources; Coaches and develops Builds trust: Has self-awareness and high EQ; Shares transparently; Does what they say, consistently Communicates effectively: Shares their vision; Gives and seeks feedback; Share necessary information quickly Motivates & Inspires: Celebrates wins; Brings people along; Gets people excited about the work Makes their team an exciting place to be: Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. The base salary is $130,000 (entry-level) - 150,000 (highly experienced).  This position's annual variable is $25,000 (entry-level) - $35,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.  Please keep in mind that the range mentioned above is the total salary + annual variable range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. 100% employer-paid medical, dental, and vision insurance Flexible paid time off, so you can rest, relax, and recharge away from work Paid parental leave Paid cell phone and service Remote office allowance Professional development and development courses Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.