• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of Velsera solution and services. • Work with customers to build Customer Success Plans, establishing critical outcomes, and key performance indicators then apply a deep understanding of Customer Health to maximize their achievement. • Assist customers by introducing them to the most appropriate best practices and other enablers for success at each stage of the Velsera Customer Journey. • Identify the need for and create playbooks, solutions, best practices and other shared assets, to improve customer effectiveness and efficiency. • Provide insights to customers with respect to the availability and applicability of new features (or deprecation/EOL of the same). • Act as a customer advocate in all internal Velsera activities, including product road-mapping, and account planning. • Take a risk-based approach to monitoring customer sentiment and managing account escalations. • Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to Velsera account stakeholders and externally to Customer Sponsors and Executives. • Identify, qualify and support the positioning of additional business cases to expand Velsera usage within the customer organization. • Identifying and executing on opportunities for upsell and expansions with our existing customer base. • Manage customer renewal cycle from initial approach through contracting to ensure revenue retention.