• Help Booksy build a deep understanding of customers and deliver a market-leading product experience. • Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights. • Synthesize data from across the business and align stakeholders on customer understanding. • Drive decisions that directly impact product strategy. • Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals. • Communicate findings clearly and champion the customer perspective in internal discussions. • Mentor non-researchers in engaging with customers. • Contribute to maintaining an outstanding research practice and positive team culture.