• Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status. • Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification. • Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives. • Lead buildout planning and execution for new locations, leveraging external vendor partners as required. • Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence. • Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction. • Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites. • Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance. • Ensure we are meeting the Customer Promise cycle time consistently across the district. • Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success. • Serve as a resource for technical problem-solving and process improvement initiatives.