Criteria Corp

Helping organizations make objective, evidence-based talent decisions.

Enterprise Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2006H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

23 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment. • Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations. • Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments). • Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs. • Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue. • Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.

Job Requirements

  • 5+ years in Account Management or Enterprise Customer Success within SaaS; experience in HR Tech or Talent Solutions a plus.
  • Proven track record of achieving renewal and expansion quotas in complex, multistakeholder environments.
  • Consultative selling and negotiation skills, with experience navigating procurement.
  • Strong business acumen and ability to articulate ROI to executive audiences.
  • Growth-oriented mindset with accountability for both customer success and commercial outcomes.

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