The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. We are seeking a customer-focused Account Manager to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long-term account health, serving as a trusted commercial partner to agencies using DroneSense by Versaterm. You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets. What You Do Own renewals, expansions, and net revenue retention metrics for assigned accounts Develop and execute account plans focused on long-term adoption and growth Identify upsell and cross-sell opportunities aligned to agency mission needs Serve as the primary commercial point of contact for assigned customers Partner with Customer Success to ensure successful deployments and outcomes Maintain accurate renewal and expansion forecasting in CRM tools What You Bring