• Maintain oversight of commercial claims including complex and litigated matters • Perform second- and third-level reviews • Validate coverage, liability, reserves, and settlement strategies • Provide direction to TPAs, adjusters, and counsel • Perform file audits and QC checkpoints, track SLAs, cycle times, litigation rates, and recoveries • Support internal and external audit and develop remediation plans • Conduct routine claims audits and quality reviews • Develop and maintain claims dashboards to track trends, performance metrics, and program health • Partner cross-functionally with Athlete Safety to share claims data, loss trends, and emerging risk insights • Analyze claim outcomes across TPAs, jurisdictions, and programs to inform process improvements and underwriting insights • Submit GL and A&H claims and manage ongoing communication with TPAs • Support MGA financial and regulatory reporting, including carrier-specific and state-required submissions • Lead data cleanup initiatives across MGA and claims systems to improve reporting accuracy • Lead, mentor, and develop a growing team by establishing clear standards, workflows, and accountability