• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc. • Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution • Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner • Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues • Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk • Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations • Act as role model and champion for Capital One Values • Participate in internal projects that improve investigative processes