• Serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts. • Oversee the customer onboarding experience, encompassing the evaluation phase through to steady-state operations, to guarantee customer success. • Interfacing with internal and external stakeholders to track and advocate for customers’ technical requirements. • Manage the negotiation of project milestone adjustments with customers. • Assist the Engineering team in the collection and prioritization of customer requirements across multiple accounts. • Develop methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts. • Ensure that product-related inquiries are addressed promptly and that completed requirements are delivered to a high standard. • Collaborate cross-functionally to complete a diverse range of projects, such as documentation enhancements, migration tracking, and ticketing system improvements.