Tailscale

Simple, secure networks for teams of any scale. Built on WireGuard.

Implementation Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$107K - $127K / year

Bachelor Degree2 yrs expEnglishAndroidDNSI OSKubernetesLinuxMac OSSalesforce

Job Description

• Own the end-to-end technical onboarding journey for a high volume of accounts, with a relentless focus on ensuring customers reach Time To Value (TTV) in under 30 days. • Provide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deployments. • Partner closely with AEs and SEs to ingest technical requirements from the pre-sales cycle and ensure a seamless transition to active usage. • Act as a critical feedback loop for the Product and Engineering teams by identifying recurring friction points or bugs during the onboarding phase and advocating for fixes. • Maintain rigorous data hygiene within sales (SFDC) and CSP tooling to provide visibility into onboarding completion rates, TTV, and overall customer health metrics. • Bridge the gap between initial setup and long-term support by facilitating clean handoffs to the Support and Post-sales teams once adoption milestones are met. • Define and refine onboarding success metrics, including the development of post-onboarding surveys and in-product adoption targets.

Job Requirements

  • 2–4+ years of experience in a technical, customer-facing role such as Technical Support, Implementation, or Solutions Engineering
  • Strong foundational knowledge of networking concepts including the OSI model, DNS, routing, and VPN operations (experience with Tailscale preferred)
  • Proficiency in installing software across diverse operating systems, including Linux, Windows, macOS, and iOS/Android (experience with Mobile Device Management is a plus)
  • Strong skills in diagnosing, troubleshooting, and resolving issues related to networking
  • Ability to read and modify JSON or YAML configs for ACL and Kubernetes deployments
  • Exceptional organizational skills with a proven ability to manage a high volume of concurrent tasks across multiple revenue segments without compromising quality
  • Clear and empathetic communication style, with the ability to translate complex networking concepts into actionable steps for technical and non-technical stakeholders alike
  • A builder’s mindset, meaning you enjoy solving technical puzzles and are motivated by seeing a customer successfully deploy a solution you helped architect.

Benefits

  • An inclusive, flexible environment where you can be your authentic self.
  • A competitive total compensation package.
  • Comprehensive group benefits with no waiting period.
  • Remote first company—most of our teams work fully remotely.
  • Connect with other Tailscalars IRL.
  • Support for your personal and professional development.
  • Paid time off and a healthy work-life integration.
  • A build-your-own home office setup.
  • Generous parental leave program from your first day.

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