• Establish and continuously refine the operating cadence for the CX organization. • Ensure KPIs, workflows, and review cycles align with strategic goals. • Facilitate and lead sales-focused discussions with Account Executives and key internal stakeholders. • Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication. • Maintain a centralized repository of business processes. • Analyze workflows to identify opportunities for improvement, simplification, and scalability. • Lead enhancements across Salesforce, SharePoint, Slack, and project management systems. • Partner with cross-functional teams to ensure process changes support both operational efficiency and customer outcomes. • Produce clear, concise weekly, monthly, and quarterly business reporting. • Deliver executive-level insights on risks, dependencies, performance, and initiative progress. • Provide context, recommendations, and interpretation behind trends and data signals. • Develop frameworks for current and emerging metrics aligned to business goals. • Transform quantitative data into actionable insights that enable leadership decision-making. • Define, implement, and maintain KPIs in partnership with functional leaders. • Serve as a trusted internal advisor, providing strategic guidance and operational clarity. • Lead planning, execution, and delivery of complex projects across multiple teams.