• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model • Take ownership of active enterprise accounts and lead key workstreams within customer deployments • Build trusted relationships with primary customer stakeholders • Deliver initial program milestones on time and with high quality, ensuring strong launch readiness • Identify opportunities to use AI tools and automation to increase leverage and impact in your function • Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support) • Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes • Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions • Partner with Sales to support expansion conversations within existing accounts • Contribute to shaping best practices in operating as an AI-first organization • Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation • Influence product roadmap through structured customer feedback and advocacy • Contribute to scalable playbooks and AI-enabled delivery models within Customer Success • Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes