Client Services – Technical Support Representative
Location
Maryland
Posted
9 days ago
Salary
$55K - $70K / year
3 yrs expExperience acceptedEnglishSOAP
Job Description
• Provide technical support for developers implementing OPIS’ API products
• Act as a liaison for partners during installation/implementation of OPIS products
• Develop and maintain documentation for support staff
• Perform investigation and analysis to solve problems
• Notify management and customers of platform or product troubles
• Be responsible for the effectiveness, quality and timeliness of trouble resolution
• Work closely with various Systems / Technology / Development groups
• Assist with coverage for other regions or weekend duties
Job Requirements
- At least 3 years’ customer service/technical support experience
- Ability to make customers (internal & external) and their needs a primary focus
- Experience supporting web and mobile applications
- Understanding of Web services (SOAP, REST, WSDL, XML) and relational databases
- Experience supporting sites using API and SDK integrations
- Knowledge of networking or communication protocol including HTTP, FTP
- Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM
- High level understanding of how to troubleshoot network connectivity issues
- Experience explaining complex products and technical issues
- Ability to assimilate complex product knowledge
- Prior experience with Salesforce and NetSuite (a plus)
- College degree -OR- relevant experience
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
