• Provide operational knowledge of, and project delivery support to, US Market Access initiatives • Collaborate with leadership to design, optimize, and monitor field inquiry programs and other operational processes to assess account dynamics and drive continuous effectiveness and growth • Develop operational excellence and align implement field inquiries best practices • Coordinate across cross-functional teams to ensure consistent resolution to field market access inquiries; monitor and report performance of key initiatives • Identify opportunities to innovate and optimize operational processes to field and resolve market access inquiries • Utilize vendor platforms and demonstrate understanding of functionality, limitations and accuracy of information available through key vendors • Support development of field inquiry and resolution dashboards and contribute towards the development of novel field inquiry and resolution processes, platforms, and KPIs • Work closely and engage with field operations teams to ensure field inquiry and resolution activities are aligned and implemented in an expeditious manner • Contribute to the design and implementation of essential cross-functional field and functional team training on the inquiry system