• Serves as the on-site first level technical and operational contact, providing comprehensive technical expertise, problem discovery, and problem resolution through direct contact with varied stakeholders in all kinds of security-related situations. • Independently addresses and resolves concerns related to physical security systems, operational security issues, or other concerns, and initiates service calls as required. • Analyzes initial reports of physical threats or safety concerns and uses discretion to provide real-time direction, escalating as required. • Ensures that all interactions are addressed and ensures that policy and procedure is effectively followed. • Participates in the departmental on-call rotation. • Conducts quality reviews of internal reports and external data, identifying and addressing data for accuracy, and ensuring data integrity is maintained. • Reviews, maintains, and analyzes third party data to ensure terms fall within established procedures. • Identifies procedural issues and properly updates or creates end user job-aids and/or department documentation. • Provides research and evaluation of internal and external data to assist with physical security education. • Makes recommendations to management, based off of independent research and evaluation, to ensure physical security risk controls are properly maintained. • Initializes and conducts risk certifications. • Prepares physical security operational system reporting. • Programs various physical security systems. • Conducts reviews of third party provided services.