• Completes scheduled and urgent benefit additions, terminations, and changes timely and accurately to prevent member access to care issues, missed performance guarantees and potential liquidated damages. • Acquires and maintains a basic level of knowledge and interpretation of multiple adjudication system screens and functions on a field-by-field level to design both standard and custom configurations to meet client expectations. • Complies with standards set forth regarding benefit design and configuration including HIPAA, NCPDP and Navitus internal business standards. • Performs quality assurance peer reviews and uses sound business judgment and expertise to contribute toward the creation of root cause analysis of issues. • Uses departmental workflow management, issue resolution and reporting tools for troubleshooting and responding to general customer questions and issue resolution requests. • Supports internal customers by participating in client meetings, audits and new program implementations with other areas of the company, answering benefit setup questions and providing guidance to other areas and roles on the benefit configuration process. • Adapts to industry changes and evolving technology, maintaining a basic level of understanding of both legacy and emerging products and systems. • Independently assesses business needs and participates in process improvement, cost reduction and automation efforts. • Contributes to the creation and ongoing maintenance of departmental training materials, work instructions and policies. • Conducts system enhancement and regression testing of a low to moderate level of complexity for benefit configuration processes to ensure compliance with state, federal and client regulations/standards. • Contributes to training and maintains a mentoring relationship with new and existing benefit configuration team members. • Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives. • Other duties as assigned.