• Exemplify Financial Services’ commitment to serve with integrity and passion. • Create solutions through collaborative efforts within the department and across departmental lines. • Provide timely and Christ-like support to staff and volunteers related to YL Connect and additional financial systems through email and phone interactions. • Assist staff and volunteers with a variety of financial needs to include (but not limited to): YL Connect support, tracking contributions and payments, revenue policies and procedures, donor/payer support, IRS contribution regulations, revenue processing best practices, cash flow, research and corrections. • Escalate complications to specific departments and maintain tracking records of calls, when necessary. • Collaborate with Financial Services teams to equip local field operations for success. • Assist the YL Connect Training Department with implementing the YL Connect Training Model. • Other duties as assigned.