• Monitor partner performance and connectivity health using dashboards and KPIs (bookings, revenue, parity, rate visibility, etc.); escalate and coordinate corrective actions as necessary • Assist with RFP processes to ensure Choice hotel inventory and content is visible and optimized across partner platforms • Assist in partner governance, steering committees and quarterly business reviews that demonstrate program performance, connectivity health, and joint growth initiatives • Build and maintain strong working relationships with partner operations, product and commercial contacts; act as a reliable day-to-day partner advocate for Choice • Prepare and present operational and performance reports for partners and internal stakeholders (e.g. hotel segment leaders); translate data into clear, actionable recommendations to improve yield and partner satisfaction • Lead incident management and service recovery efforts, ensuring timely root-cause analysis and remediation • Manage technical onboarding and enablement for assigned partners, coordinating testing to ensure robust connectivity, mapping, rate parity and content quality • Serve as the primary operational contact for partner technical teams during implementation and ongoing operations; validate go-live readiness and post-launch stability • Create and maintain partner connectivity playbooks, runbooks and technical documentation to standardize implementations and troubleshooting • Maintain accurate account and pipeline data in Salesforce; produce reliable forecasts and provide weekly/monthly revenue updates to leadership • Participate in sales, brand, product and system training • Support account strategies, detailed action plans and specific follow-up activities