• Design and implement mobile security architectures. • Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform. • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution. • Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success. • Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers. • Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback. • Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.