• Assisting in driving the product roadmap for Kentik NMS, balancing customer needs, technical feasibility, and business priorities • Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for alignment • Translate customer and operational requirements into clear product specifications and user stories • Partner closely with engineering to design and deliver capabilities such as device monitoring, fault management, alerting, configuration visibility, and performance analytics • Engage regularly with customers, network operators, and customer-facing teams to gather feedback and validate product direction • Develop a deep understanding of network operations workflows, including monitoring, troubleshooting, and incident response • Use product data and customer insights to measure impact and guide continuous improvement • Support features through the full product lifecycle from discovery to delivery