• Monitor and respond to the onboarding email inbox daily • Answer routine onboarding questions • Escalate complex issues as needed • Maintain clear, professional, and timely communication • Track completion of pre-boarding and onboarding tasks • Send reminder emails and text messages to ensure deadlines are met • Proactively follow up with new hires who are missing required steps • Maintain tracking systems (Notion, Google Sheets, LMS, etc.) • Take attendance for onboarding sessions and required trainings • Ensure all new hires attend scheduled orientation sessions • Follow up immediately with no-shows via email and text • Maintain attendance documentation • Monitor required training completion (LMS, compliance modules, etc.) • Send reminders and escalation notices for overdue trainings • Maintain accurate records of completion status • Maintain onboarding trackers and status dashboards • Prepare onboarding materials as needed • Support calendar coordination for onboarding sessions • Complete additional onboarding related administrative tasks as assigned