• Provide customer service to providers that work with Exact Sciences, and to our inside sales team • Answer incoming phone calls • Place outbound calls, as necessary • Respond to voicemail and email inquiries • Investigate and resolve issues or problems for the sales field, providers, or other internal customers • Manage and resolve customer complaints, identify, and escalate high priority issues to management • Work as a team to identify process improvements and document new procedures for growth • Provide external support to Alternate Channels of our business